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Returns and Refunds Policy

Thank you for shopping at TERTEC Evolution GmbH.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: +45 51 92 89 19 / +49 461 182 8149
  • By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

TERTEC Evolution® GmbH
Neustadt 25
24939 Flensburg
Germany

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from TERTEC Evolution GmbH.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: +45 51 92 89 19 / +49 461 182 8149
  • By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Mission Statement

"We aim to provide Innovation in digital Antenna systems, which in turn provides the strongest signal and the best reception to your digital TV, radio and internet."

Contact

TERTEC Evolution® GmbH
Neustadt 25
24939 Flensburg

Phone: +45 51 92 89 19
Phone: +49 461 182 8149

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Copyright © 2019 TERTEC Evolution® - International. All Rights Reserved.

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